The Hive — Complete Guide

For Firms For Servers
8 min read
The Hive — Complete Walkthrough — 6 min Video coming soon. Written guide below covers everything.
For Firms

This section covers how to post jobs, manage negotiations, and accept servers on The Hive.

1. Posting a job to The Hive

You can post any Unassigned job to The Hive in two ways:

From job detail: Open the job, click the "Post to Hive" button in the Actions panel on the right side. Set your rate and confirm — the job goes live immediately.

Bulk post: From the Jobs page, filter to the Unassigned group, select multiple jobs with the checkbox, and choose "Post to Hive" from the bulk actions toolbar. You can set different rates per job or apply a single rate to all selected.

Note: The service address is not revealed to servers until one is accepted. Servers see only: general area (city/county), job type, document type, and your posted rate.

2. Setting your rate

The rate you post is the maximum you're willing to pay — think of it as your ceiling. Servers can accept at this rate or counter lower, but they cannot counter higher.

Consider: the going market rate for your county, the urgency of the job, the complexity of the address (gated community, rural, etc.), and your margin. A fair rate attracts more qualified servers faster.

Tip: If a job sits on The Hive for more than a few hours without bids, consider increasing the rate or re-posting. Low-traffic counties may need a premium rate to attract servers.

3. Managing negotiations

When a server responds to your Hive post — either by accepting at your rate or countering — you receive an in-app notification and email. Open the job and click the Hive tab to see all live negotiations.

For each negotiation you can see: server name, profile photo, credentials status, counter rate (if applicable), and their counter message. You can then Accept, Counter back with a new rate, or Decline.

Important: Respond to negotiations promptly. Servers monitor multiple firms — a slow response on your side means they may take other work. Negotiations have no formal expiry, but servers may withdraw if they don't hear back.

4. When multiple servers counter

Multiple servers can respond to the same Hive post simultaneously. All live negotiations are visible in the Hive tab on the job — you see every server who has responded.

Pick the server you want based on rate, credentials, profile, and any message they included. Click "Accept" on that negotiation — the job moves to Assigned for that server, and all other open negotiations are automatically expired with a notification to those servers.

Tip: Don't just pick the lowest rate. A server who has completed many jobs in that area with no issues is often worth more than the cheapest bid.

5. After acceptance

When you accept a server's negotiation:

• The full service address is revealed to the winning server immediately
• The job status changes from Hive → Assigned
• The server receives a push notification and email with the address and job details
• The diligence clock starts

The job from this point forward operates exactly like any directly assigned job — attempts, timeline, affidavit generation, all function the same.


6. Re-posting a job

If the assigned server cannot complete the job (injured, scheduling conflict, etc.), you can remove them and re-post to The Hive. From the job detail, click "Remove Server" and then "Post to Hive."

Re-posts are treated as fresh postings. Previous negotiations are cleared. Consider adjusting the rate upward if the first post didn't attract strong bids.

Note: If a server accepted a job and then backed out without completing it, document this in the job notes. Repeated non-completion by a server is a flag to avoid using them for future Hive jobs.
For Servers

This section covers how to find jobs, read pins, negotiate, and get started after acceptance.

1. Accessing The Hive

Open the Proxiant mobile app or web dashboard and tap "The Hive" tab. The Hive shows jobs available in your configured coverage area as map pins and a list view toggle.

Credential requirement: All four credentials (liability insurance, state license, vehicle registration, W9) must be uploaded and current to access The Hive. If access is blocked, a banner tells you which credential is missing or expired.

Note: Jobs disappear from your Hive view as soon as they're accepted by another server. If you see a pin and then it vanishes, another server got there first — refresh to see current availability.

2. Reading a job pin

Tap a map pin to see the job preview card. Before you accept or counter, you can see:

General area — city or county, not the exact address
Job type — Personal Service, Subpoena, etc.
Document type — Summons, Subpoena, etc.
Posted rate — what the firm is offering
Posted time — how long the job has been on The Hive

The exact service address is hidden until you accept. This protects both parties — you're negotiating on the job parameters, not the specific address.


3. Accept vs. Counter

Accept at posted rate: Tap "Accept" to accept the job at the firm's listed rate. This is the fastest path — the firm typically confirms immediately (especially if they have auto-confirm enabled) and the address is revealed.

Counter: Tap "Counter" to propose a different rate. Enter your rate (must be less than or equal to the posted rate — you can't counter higher) and write a short message explaining your counter. Good counters are specific: reference the area, your experience there, or any special considerations.

Important: You can only have one open negotiation per job. If you counter and the firm doesn't respond, you can withdraw your counter and re-submit — but you can't hold multiple positions on the same job.

4. After acceptance

Once a firm accepts your bid (or you accept at their rate and they confirm), the job moves into your assignments:

• The full service address is revealed in the job detail
• You receive a push notification with a deep link to the job
• The job appears in your assigned jobs list on mobile and web
• Diligence clock starts — due date is visible on the job card

From this point, the job works exactly like any other assignment. Log attempts, take photos, capture GPS, and mark Served or Non-Est when complete.


5. Negotiation tips

Response time matters. Firms get multiple responses — responding within minutes puts your bid at the top of the mental stack. Enable push notifications and check The Hive regularly in your active coverage area.

Be specific in counters. "I serve this zip regularly and can get there today — $55 works for me" is much better than "counter: $55." Give the firm a reason to choose you.

Build a track record. Firms on Proxiant can see your completion history and any ratings from previous jobs. Every on-time, well-documented job is a long-term investment in your Hive reputation.

Long game: The best Hive servers get re-used for direct assignments — firms often skip The Hive entirely for servers they've worked with before. Every Hive job is an audition.